Tuesday, April 9, 2013
When a patient visits our offices they are paying for a relationship. That relationship is one of trust, understanding, and education. The actual procedures we do are important and they are in essence what our team has been trained and schooled and tested upon. But the most important thing is the type of relationship our patients have with our team.
Its our goal to not just perform procedures and care for our patients but to educate them. I plan to say that very loudly and clearly. We depend on the insurance companies to help us take care of our patients, but at the end of the day Insurance does not cover a relationship.
On a personal music note I've been listening to a lot of Daft Punk from the Tron Legacy Soundtrack. I've been lucky enough to get out in the weather on my bike and techno has been great music to listen to while doing that. These days its harder to figure out how to get youtube into the Blogger but I'm still going to try to get the DeRezzed video from the film onto the Blog.
Wednesday, March 13, 2013
The other interesting the the last few days was a patient who came to our office having been given a lot of different information about dental implants. The thing that I find most saddening about the public's perception is that calling and seeing different folks will lead to understanding. In reality there are folks that are fly by night offices offering pie in the sky dreams for people that can't really have them. There is an old country phrase that I am thinking of here, You can't make a silk purse out of a sows ear. The other phrase that comes to mind is champagne taste on a beer budget. We all operate on a budget. Sure Donald Trump's budget is different than say The richest person in Louisville, Kentucky.
I can't get that german sports car I fell in love with at age 7 on the monthly payment of my used SUV I currently drive. That's just reality. Of course, If I wanted to live in a much more meager place, really really scrimp in my clothing and food I'm sure I could get that sports car. But its just not that important to me today. And teeth are the same way. It's important that people be honest with themselves first. I have a patient in her 90's that has all her teeth. It's important to her, when I've gone to tell her about a new dental care product, she usually already knows about it. There is with all things a bit of luck. But it is at the end about priorities.
What are your dental priorities?
We've been listening to a wide range of music at the office. Becky created a new station for the front office on Pandora. We had been combining all the Pandora stations our team and patients had created but good ole Pandora played a few they didn't think were quitte appropriate for the office.
Here is a viral video of the Great Billy Joel at Vanderbilt University being the Kind of Guy(or gal) I think many of us should be. Gracious and kind.
Thursday, February 21, 2013
People's Perceptions
On another note we just seated a very nice prep-less veneer on a patient's right front tooth and she couldn't be happier. Veneers that require no tooth reduction can only be used in specific situations, but when they can they are a great product that leaves Dr. and patient very pleased as this person was today.
We have been listening to a lot of 1970's music in the office this week. My assistant created a Pandora station based upon the Gerry Rafferty song "Bakerstreet". Many of you may remember Gerry Rafferty from the group Steelers Wheel and more specifically the song from the film The Reservoir Dogs "Stuck in the Middle with you". It is often mis-credited to Bob Dylan but is a very fun upbeat song that seems to allow Pandora to pick some very chill 1070's music.
Wednesday, January 9, 2013
Keeping the Plates spinning
Of course we are continuing to grow our new location on 1169 Eastern Parkway in the Medical Arts Building. Every day I am amazed at how great a team we have at both of our locations, both patients and the team are very happy we have assembled this group with a common interest of providing great, caring and gentle dentistry with a modern, bio-esthetic approach.
As usual its a bit of a mix of music at the offices. I hear that Dr. Kulb likes her more post modern pop like Neon Trees and maybe even Owl City. She is so skilled and experienced I often forget we are almost a generation apart in music tastes as I grew up in the 70s and of course you know I am going to be at the Yum! Center screaming for Stevie, Lindsey, John and Mic at Fleetwood Mack in April!!
As usual, I couldn't be happier with Louisville's live music scene. I plan on attending father John Misty tonight if I am able. He is the former drummer of the Fleet Foxes and really a talent in his own right.